Clear information. Clear commitments.

1. About this website

This website provides information about MySidekick, standard starting scopes and examples of work the service may help with. Illustrative scenarios are not promises of a particular result, integration or timeframe.

2. Online purchases and customer services

Standard products may be offered for immediate online purchase. A completed payment confirms the commercial purchase shown at checkout, but does not by itself authorise access to customer systems or release material Sidekick actions. Onboarding, identity, access, authority and technical release checks still apply.

3. Prices, billing and GST

Prices shown at checkout apply to the selected product unless a different written agreement has been accepted. Some System packages include a one-time setup fee and recurring Care subscription. Current controlled evidence records My SideKick Business Pty Ltd as not registered for GST, so GST is not added while that remains the applicable status. That status is rechecked before live activation and external taxable transactions.

4. Recurring Care

Where a plan includes recurring Care, the billing cadence and amount are shown before purchase. Care covers the agreed service scope and does not mean unlimited workflows, integrations, consulting or custom development. Material scope changes may require an agreed change or upgrade.

5. Payment provider

Online card and wallet payments are processed through the selected payment provider. MySidekick does not receive or store full card numbers. Payment-provider terms and privacy practices also apply to payment processing.

6. Cancellations, refunds and failed payments

Cancellation, refund, failed-payment and service-state treatment depends on the purchased product, applicable consumer law and the final service terms presented for that purchase. A payment problem does not automatically authorise destructive deletion of customer data or systems. Where provider state is uncertain, MySidekick may reconcile the transaction before asking a customer to pay again.

7. Examples and outcomes

AI, automation and third-party systems can produce errors, delays or changed behaviour. Availability and outcomes depend on the agreed use case, data, systems, customer participation, provider operation, validation and human decisions. MySidekick does not promise uninterrupted operation or a guaranteed commercial outcome.

8. Human authority and system access

Material actions such as external communications, commercial commitments, new or expanded system access and destructive or important source-of-truth changes remain subject to the authority defined for the service. Never send credentials through public website forms or general email.

9. Intellectual property

Unless otherwise stated, this website and its original content, design and materials are owned by or licensed to My SideKick Business Pty Ltd. Third-party names and marks remain the property of their owners. A MySidekick word trade mark application has been filed; it is not represented as registered or granted.

10. Australian consumer rights

Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

11. Changes and contact

We may update this website and these terms as the service changes. For commercial questions email hello@mysidekicks.au. Privacy matters are handled under the Privacy policy.